Horizon Tours now offers a cancellation policy to our clients for a small additional fee. .This policy extends our current policy that allows military members to cancel their tour at no cost if the member is required to perform military duty on the date(s) of the tour. The new policy covers the client (you) in the event you are unable to participate in the tour after you have made payment for any of the following stated conditions: 1. Death of the client (or client’s spouse, child, or parent within 4 weeks of the date of the scheduled tour). 2. Illness of the client (or the client’s spouse, child, or parents) that prevents the client from participating in the tour and requires the client to care for their spouse, child, or parent. (Certification from a medical doctor is required). 3. Required military duty of the client’s spouse or parent if the client is traveling with the military member. This condition expands on our current policy that allows a refund if the client is a military member and is required to perform military duty during the date(s) of the scheduled tour. In this case, the military member’s spouse and /or children would be permitted to cancel the tour and be entitled to a full refund (less cancellation policy fee) if they did not wish to take the tour without their spouse/parent. In the event you cancel a tour for any of the above stated conditions, Horizon Tours will refund the full amount of your tour price (less the cancellation policy fee). The cancellation fee listed in our pamphlet is per person. Please note: Insurance must be purchased at time of booking or within 24 hours of placing the booking / reservation.

Horizon Tours now offers a cancellation policy to our clients for a small additional fee. .This policy extends our current policy that allows military members to cancel their tour at no cost if the member is required to perform military duty on the date(s) of the tour. The new policy covers the client (you) in the event you are unable to participate in the tour after you have made payment for any of the following stated conditions: 1. Death of the client (or client’s spouse, child, or parent within 4 weeks of the date of the scheduled tour). 2. Illness of the client (or the client’s spouse, child, or parents) that prevents the client from participating in the tour and requires the client to care for their spouse, child, or parent. (Certification from a medical doctor is required). 3. Required military duty of the client’s spouse or parent if the client is traveling with the military member. This condition expands on our current policy that allows a refund if the client is a military member and is required to perform military duty during the date(s) of the scheduled tour. In this case, the military member’s spouse and /or children would be permitted to cancel the tour and be entitled to a full refund (less cancellation policy fee) if they did not wish to take the tour without their spouse/parent. In the event you cancel a tour for any of the above stated conditions, Horizon Tours will refund the full amount of your tour price (less the cancellation policy fee). The cancellation fee listed in our pamphlet is per person. Please note: Insurance must be purchased at time of booking or within 24 hours of placing the booking / reservation.

Horizon Tours now offers a cancellation policy to our clients for a small additional fee. .This policy extends our current policy that allows military members to cancel their tour at no cost if the member is required to perform military duty on the date(s) of the tour. The new policy covers the client (you) in the event you are unable to participate in the tour after you have made payment for any of the following stated conditions: 1. Death of the client (or client’s spouse, child, or parent within 4 weeks of the date of the scheduled tour). 2. Illness of the client (or the client’s spouse, child, or parents) that prevents the client from participating in the tour and requires the client to care for their spouse, child, or parent. (Certification from a medical doctor is required). 3. Required military duty of the client’s spouse or parent if the client is traveling with the military member. This condition expands on our current policy that allows a refund if the client is a military member and is required to perform military duty during the date(s) of the scheduled tour. In this case, the military member’s spouse and /or children would be permitted to cancel the tour and be entitled to a full refund (less cancellation policy fee) if they did not wish to take the tour without their spouse/parent. In the event you cancel a tour for any of the above stated conditions, Horizon Tours will refund the full amount of your tour price (less the cancellation policy fee). The cancellation fee listed in our pamphlet is per person. Please note: Insurance must be purchased at time of booking or within 24 hours of placing the booking / reservation.

Horizon Tours now offers a cancellation policy to our clients for a small additional fee. .This policy extends our current policy that allows military members to cancel their tour at no cost if the member is required to perform military duty on the date(s) of the tour. The new policy covers the client (you) in the event you are unable to participate in the tour after you have made payment for any of the following stated conditions: 1. Death of the client (or client’s spouse, child, or parent within 4 weeks of the date of the scheduled tour). 2. Illness of the client (or the client’s spouse, child, or parents) that prevents the client from participating in the tour and requires the client to care for their spouse, child, or parent. (Certification from a medical doctor is required). 3. Required military duty of the client’s spouse or parent if the client is traveling with the military member. This condition expands on our current policy that allows a refund if the client is a military member and is required to perform military duty during the date(s) of the scheduled tour. In this case, the military member’s spouse and /or children would be permitted to cancel the tour and be entitled to a full refund (less cancellation policy fee) if they did not wish to take the tour without their spouse/parent. In the event you cancel a tour for any of the above stated conditions, Horizon Tours will refund the full amount of your tour price (less the cancellation policy fee). The cancellation fee listed in our pamphlet is per person. Please note: Insurance must be purchased at time of booking or within 24 hours of placing the booking / reservation.

Smoking is not permitted on board our vans and buses. Stops are made en route for pictures etc. Hotels may also have smoking restrictions.

Be prepared for daily walking involving stairs, cobblestones, and uneven pavements. Historic city centers are often not accessible to drop you off right at restaurants, hotels and sights. Comfortable and sturdy walking shoes are highly recommended for your daily sightseeing.

On tour you will need spending money for optional excursions, meals, beverages, entrance fees, tips, shopping, and personal expenses. We suggest that you take more money than you think you’ll need. It is time consuming and sometimes difficult to obtain additional money while on tour. ATMs are available in most cities. Be sure to activate your ATM and/or credit card before traveling, and don’t forget to bring your PIN code. There are usually fees for money withdrawals. Notify your bank or credit card company prior to your departure with information on your travel destinations. Major credit cards are generally accepted in Europe but many stores or restaurants require a minimum charge or may not accept credit cards at all. Therefore, it is wise to always carry some cash. Visa and Master Card are usually your best options, as these are most widely accepted.

Breakfast: To start each day off right, breakfast is included after every hotel overnight. Each hotel provides a buffet of breakfast items. Breakfast items may include whole-grain or white bread, croissants, cereals, eggs, bacon, fruit, yogurt, sweet rolls, cheese, and cold cuts. In Europe, it is not permitted to take away food from the restaurant. You will be asked to pay for any food removed from the restaurant.

Lunches: Lunches are generally not included. Some people prefer to grab a snack and continue to explore the area, while others may want to try a local restaurant. Your tour guide will be able to provide you information on local restaurants or snack places.

Dinners: Most European countries have later dining hours than in the US. Dinner time is generally around 19:00. Optional dinners offered by your tour guide consist of three courses (mostly local dishes), water, soft drink, beer or wine. Some hotels and restaurants may be able to provide for a special diet, such as vegetarian or gluteen-free, but this cannot be guaranteed. Please advise your tour guide at the beginning of the tour of any food allergies or special diets. Tap water is generally safe to drink throughout Europe. We recommend you purchase bottled water for sightseeing and excursions. Bottled water is also common in restaurants.

Tipping is a personal way to show your satisfaction for good service and is a general practice throughout Europe. It is recommended that tips are given in cash. For restaurant waiters, gratuities are not included and we recommend to leave 10%. Your Tour Director can advise with local customs on tipping. As for gratuities to your tour guides and drivers, we suggest €3.oo per person per day.

Any disability requiring special attention should be reported to HORIZON upon booking. We will make reasonable attempts to accommodate the special needs of disabled travelers, but may not always be able to do so. Access to some places, even hotels, may be limited or not accessible for wheelchairs. Our buses are not equipped with wheelchair ramps or lifts. A qualified and physically able travel companion should always accompany travelers who need assistance.